GOOD NEWS: We just got word that the bikes have been shipped and are on their way...FINALLY! Yay!!
Not-so-good NEWS: The global shipping company has announced major congestion on the west coast, causing much longer than normal shipping times. Bikes are estimated to arrive around December 8. We know this is much longer than anticipated wait time for us and for all of our awesome customers. THANK YOU for your patience and continued support...we promise the wait will be worthwhile!! :)
Meanwhile, you can still preorder your 2015 bikes at the discounted price.
We wanted to let you know that we are still working hard on the soft tops! We are SO SORRY it has taken so long to get them completed and out to you. It has been a very frustrating and drawn-out process, much to our chagrin. BUT WE ARE GETTING CLOSE!!! We still don't dare say an exact date, as we are still awaiting the FINAL SAMPLE to arrive from the sewing factory. We have worked with 5 factories on 3 continents who have either taken a long time to tell us they could not complete the project, or have taken a long time to send us a less-than-top-quality sample.
We know for some of you who have pre-ordered the soft top, it has been a very long wait. WE THANK YOU FROM THE BOTTOM OF OUR HEARTS! We also totally understand if you are frustrated, and would be happy to issue you a refund if you are tired of the wait. Just shoot me an email at email@example.com.
We are still INCREDIBLY EXCITED about this product and think it will be a fabulous addition to your MADSEN bike adventures. It is going to be AWESOME and will keep your precious cargo safe from the elements. WE CAN'T WAIT!!! Thank you for your support.
We have the 2014 bikes in our warehouse and can't wait for you to receive yours!! They are awesome!!! All preorders are currently being assembled and will be shipped soon. Jared Madsen is busily working to get your bike delivered to your doorstep. We appreciate your patience, as we are a small company and handle all orders in-house. Jared is hoping to ship all preordered bikes by the end of January and will ensure that each bike is assembled with the quality you expect and deserve!
UPDATE: Soft-top RAINCOVERS are still being perfected at the sewing factory and will be here soon. We will keep you updated on the progress. If you ordered a SOFT-TOP with your bike, we will ship your bike without any extra delay, and will ship your SOFT-TOP just as soon as they arrive. Meanwhile, ORDER YOUR RAINCOVER today! You will love it for your bike and we are really excited to finally have them available to ALL MADSEN BIKE OWNERS.
Lets start with some thing fun! I got the best Christmas card from a MADSEN riding family. I asked Ernie if I could share his Christmas photo, thanks Ernie for the great Christmas card!
Now something not so fun, we received shipping confirmation for the new 2014 MADSEN. The best possible landing date at our warehouse will not be sooner than 1/3/14. With possible custom inspection delays and other unseen delays most likely it will be after 1/3/14. We are so sorry no new 2014 under your Christmas tree this year. Thanks for your understanding and patience. We will get all the pre-orders shipped as quickly as we can.
The silver lining; the pre-order discount will stay live until we receive our shipment. If you haven't already placed a pre-order you still have time and can take advantage of this huge savings.